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VLC Solutions

Customer Support

"Approach Us, Get Your Answers"

Hear from us through the following:

Email: ecommerce@vlcsolutions.com

Call Us: +1 630-447-9852


Gravity of Urgency Scale:

Gravity Urgent High Medium Low
Reaction timespan 2 hours 4 hours 8 hours 12 hours

Coverage:

Way Coverage
Email Monday to Friday 8:00 AM CST to 5:00 PM CST
Phone Monday to Friday 8:00 AM CST to 5:00 PM CST
Emergency (Email or Phone Call) 24/7/365

Definitions:

1. Gravity of Urgency Scale: The actual levels of urgency definition are at the sole discretion of VLC Solutions


Urgent: For concerns leading to a total data loss, influencing the workflow of all users, or causing total inoperability of all systems.


High: Vital functions or productivity issues in non-urgent matters .


Medium: Slightly impacted functions which are partially non-urgent and influencing a restricted number of users.


Low: Simple and general questions surrounding system operations, documentation, etc.


2. Reaction Timespan: This refers to the time within which VLC Solutions shall respond or react to your query. It does not imply the timespan within which the discrepancy shall be solved.


Existing support contracts which differ from this policy will be honored until their expiration.


Why VLC Solutions for Customer Support?



Reach

VLC Solutions brings forth an opportunity to the customer to access a high-reach span of support via phone, email and chat services.

Workflow

Keep your workflows up and running with VLC's dedicated customer support service through an engaging and sustained window of assistance.

Streamline

Reduce technical hindrances with our periodic preconceived assessments. We provide a vast range of services to handle unseen software glitches, which enable a seamless work IT environment.

Stay in touch with us



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Monday to Friday 8:00 AM to 5:00 PM CST

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