| 24x7 Unlimited Service Desk |
 |
|
|
| Immediate Access to Expert IT Advice |
|
|
|
| Advanced Troubleshooting (Apps, Systems, Networks) |
|
|
|
| Microsoft Office 365 and/or G-Suite Mgmt & Admin |
|
|
|
| Installs, Adds, Moves, Changes, Deletions |
|
|
|
| Software Application Support |
|
|
|
| Third Party Vendor Support |
|
|
|
| Workstation Prep |
|
|
|
|
| On Site Remediation |
 |
|
|
|
|
| Network Monitoring and Management |
|
|
|
|
|
| Managed Workstation (PCs and Macs) |
|
|
|
| Operating System Patch Management |
|
|
|
| Third Party Patch Management |
|
|
|
| Maintenance Automation |
|
|
|
| Secure Remote Support |
|
|
|
| Inventory Reporting |
|
|
|
| Anti-virus |
|
|
|
| Anti-malware |
|
|
|
|
| Premium Managed Server ** |
|
|
|
| 24x7 Server Monitoring & Remediation |
|
|
|
| Operating System Patch Mgmt |
|
|
|
| Third Party Patch Mgmt |
|
|
|
| Maintenance Automation |
|
|
|
| Secure Remote Support |
|
|
|
| Anti Virus |
|
|
|
| Anti Malware |
|
|
|
|
| Enhanced Email Security |
|
|
|
| Email antivirus |
|
|
|
| Spam filtering |
|
|
|
| Mail bagging |
|
|
|
|
| Backup and Disaster Recovery Management |
|
|
|
|
|
| Managed DNS |
|
|
|
|
|
| Hardware and Software Procurement |
|
|
|
|
|
| Phone System Support |
|
|
|
|
|
| Dedicated Account Manager |
|
|
|
|
|
| IT Strategy Session |
|
|
|
|
|
| Annual Risk Assessment |
|
|
|
|
|