Privacy Policy
Personally Identifiable Information
This privacy policy has been compiled to better serve those concerned with how
their 'Personally identifiable information' (PII) is being used online. As used in US
privacy law and information security, PII is information that can be used on its own
or with other information to identify, contact, or locate a single person, or to identify
an individual in context. Please read our privacy policy carefully to get a clear
understanding of how we (VLC Solutions) collect, use, protect, or otherwise handle
your Personally Identifiable Information in accordance with our website.
Privacy Policy Application
This privacy policy applies to the personally identifiable information collected by
'VLC Solutions' from our users who visit our site, access our website services, and
the publicly available resources like our community forums, webpages, blogs, etc.
Our Privacy Policy does not apply to the following:
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Services provided by third-parties Third parties associated with us like our partners, or websites, services, and
products provided by other operators and their activities shall not be covered
within the purview of this privacy policy, and the third party policies itself shall
govern your activities on utilizing those services.
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Services provided by third-parties Third parties associated with us like our partners, or websites, services, and
products provided by other operators and their activities shall not be covered
within the purview of this privacy policy, and the third party policies itself shall
govern your activities on utilizing those services.
Personal Information Collected
This information constitutes the data that you provide us directly through your use
of our website, blogs, products, services, etc. and the data provided to us by third-
party associations or via publicly accessible platforms.
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Basic Information Necessary information of a user like a name, contact, email address, internet service
provider that you use, the organization you work in, employment functions and
levels, and/or information in online forms, inquiries, and online registrations, etc.
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Employment Information Our careers page holds a diverse panel of required positions, and if you aspire to
join us and fill out the job application, the data contained in your curriculum vitae is
collected and stored by us. Furthermore, you may go ahead and submit to us your
various social media account links (like LinkedIn, Facebook, Twitter, Reddit, etc.).
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Invoice Data Your payment priorities and billing address shall be collected by us if you make a
purchase of any of our products, services, or training. Payments made via credit
cards get submitted to our payment processors (credit card information like CVV,
expiry date, etc.). Nevertheless, we do not store credit card information.
Personal Information Collected when VLC Solutions' websites,
blogs, or products are accessed
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Data on Product Usage We gather amassed data on the usage of our products and services, applications,
websites, devices used to access our services, files attached, and their number, etc.
This data is exclusive of any customer's personal information.
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Log and Device Data This includes the data pertaining to how our sites are being accessed, the browser
type being used to access our services. We also collect information with respect to
the IP address of the device in use, the details of the ISP (Internet Service Provider),
browser settings, and preferences of date, time, and language.
In case our site is accessed using a mobile device, the details like the mobile model,
brand, network data, its operating system type and version, settings of the device,
browser, resolution, etc. are all collected to the extent of accepted standards.
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Data pertaining to Cookies and Tracking Cookies simply defined are little pieces of data that are basically used to identify a
user's computer when they access a website using a particular web network. These
include simple identification details like username and password to those of specific
HTTP cookies.
These cookies aid in monitoring user movement on the site and how different
sections of the site are being accessed by them. These cookies further assist the site
host to develop user-centric site interfaces to produce a better user experience.
You can always modify or delete our usage of cookies. For more information on this,
please feel free to refer to our Cookie Policy.
Personal Information pertinent to publicly-available resources and third parties
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Data Service Providers We partner with third-party data service providers, from whom we collect
information relating to the information of business contacts and contact lists. This is
done only when such third-party data providers agree to abide by the applicable law
and compliance norms.
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VLC Solutions Partners Information provided by you to our channel partners, associates, and resellers to
ensure your requirements are fulfilled in terms of our products and services.
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Social Networks We may also collect the data that is made publicly available by you on various social
networking sites like Facebook, LinkedIn, etc.
Our use of your Personal Information
The following are our purposes for which we use your personal information:
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Marketing and Sales Your personal information may be used by us to notify you about our products and
services like updated and new features, promotions and offers, events and contests,
blogs and newsletters, etc. This data is also relevant to us for improving your usage
of the site, enhancement of services, and to design future marketing and sales
strategy.
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Execution of your Demands We make use of your personal data to realize your demands of organizing necessary
webinars, downloading materials like catalogs, e-books, brochures, whitepapers,
product details, courses, events, to conduct payment procedures, etc.
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Career requests Our website hosts a career services page that lets you apply for potential vacancies
in our organization. Your personal information can be used to process such job
applications as well.
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Products and Services We create individual accounts for our users and also verify their identity using the
personal information provided to us. The verification thus made, lets our users have
access to VLC's updated versions of products and features, technical assistance,
security notifications, scheduled site administration, etc.
It also aids in developing a process through which we can monitor our customer's
VLC product subscription and keep them attuned from time to time, via emails and
pre-installed app updates.
This process lets us have a 360-degree view on how we can boost our services and
make the research and development necessary to refurbish potential aspects of our
business to cater to your evolving needs.
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Community Forums We provide access to our various community forums utilizing your personal data.
The following are the points to make a note of herewith:
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The name of the user, organization, profile, etc. are all publicly viewable in our
community forums
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Your user profile and the content shared thereof shall be publicly visible
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Your profile may be searched by members of other community forums
Legal Framework - GDPR
Data pertaining to the General Data Protection Regulation (GDPR), the legal way to
collect your information is through getting your consent, or our valid and legitimate
concerns (which do not conflict your data protection), like our product
enhancements and understanding, improving our business operations, maintenance
of customer communication chains, procuring feedback, marketing-related
interests, event hosting, refining our website interface and content, and general
upgradation and maintenance of our legal priorities.
You are free to withdraw your consent for those aspects where your concern is a
primary necessity for data collection. In cases of our legitimate concerns and
interests, you possess the right to object your data's collection. For more
information on this, please refer to the 'User Privileges and Rights' section of this
policy. And to clarify on further queries, feel free to contact us as mentioned at the
end of this policy.
How your Personal Information is Shared
VLC Solutions does not share personal information with third parties. We disclose
your personal information only in the backdrop of the following:
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Commercial Transactions VLC Solutions employs documents and agreements of non-disclosure and
confidentiality when we share your personal information with a third party in
scenarios of company assets sale, merger, and associations, acquisition and
investment, etc.
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Regulations and Law Compliance We may divulge your personal data to third-party companies in cases where it is
legally obligatory such as on account of a court order, to comply with contemporary
laws, government orders and requests, or other quasi-federal instructions to aid and
be of service to an investigation.
Your information may also be disclosed by us to fulfill the purposes of enforcement
of our legal rights, parameters of security, or in the event of an emergency to ward
off potential harm. During such a scenario, we shall ensure to the maximum possible
extent to keep you posted on what personal information of yours is being disclosed
and why.
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Dealers and Service Providers VLC Solutions may disclose your personal information to third parties partnered
with us to make available our products and services and to conduct our business
operations.
The purposes include website hosting and evaluation, customer relationship
management, events and contests, subsequent registration, email, marketing
campaigns, processing of payments, job alerts and applications, cloud-based
information storage and retention, and other parties and companies work for us on
our behalf.
We ensure that your privacy is protected and that the third parties are compliant
with data protection and with appropriate safety measures before sharing your
personal information with them.
Storage and Retention of your Personal Information
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Employment Information Your data pertaining to job applications is retained for review purposes and for
future job openings, according to legal bindings
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User Account Information This information is stored for a period so long as you keep your account active. In
the event of deactivation of your account, the information is still retained to cater to
future reactivations, if any. Also, user account information is retained to meet our
legal obligations, customer relationship management, or other dispute resolution.
We ensure not to store any data on your credit cards.
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Contact Information for Marketing Purposes You have the choice to opt-out of our marketing emails and messages. We do hold
the right to retain this information to keep you posted on new updates, notifications,
and features of our products and services, only after procuring your initial consent.
You may unsubscribe to this and future email communications at any point in time
by simply utilizing the unsubscribe option that comes with every email.
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Log and Device Information Data pertinent to your usage of our website and other related services shall stay
with us for three (3) years.
You may always get your personal information removed or deleted from our logs by
merely following the procedure mentioned in the "User Privileges and Rights"
section.
Information-Security & Shared Responsibility
VLC Solutions deploys stringent and resilient procedures, standardized processes,
and access controls to protect your personal information from potential abuse,
misuse, threat, and disclosure. We use Secured Socket Layers (SSL) to secure our
domains and networks from external threats while electronic communication
between your browsers and our servers.
Nevertheless, the responsibility of protecting your personal information is a two-
way street, and we would appreciate it if you could pursue some parameters like
regular changing of passwords, maintenance of confidentiality of username and
passwords, etc.
Furthermore, VLC Solutions shall ensure that affected parties get updates of
personal data misuse or threat with congruity to the applicable laws and
regulations.
International Transfers
Your personal information may also be transmitted beyond boundaries and can be
processed in Canada, the United States, and India.
We ensure that your privacy is well safeguarded before such transmission. Security
parameters like the Swiss-US Privacy Shield, compliance with the EU-US Privacy
Shield, an EU Adequacy Decision, EU approved Standard Contractual Clauses, and
other legal specifications are put in place to render your personal information
completely safe and secure.
User Privileges and Rights
Individual rights and privileges are made available to users like you w.r.t your
personal information. Please read further to learn more about this:
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Consent Withdrawal Wherever your content is required to process your requests, you have the option to
withhold it if you wish so or can get undo your consent by contacting us.
Additionally, there is a choice for you to "opt-out" or "unsubscribe" in every
marketing email of ours, which you can use to quit getting updates from our end.
Modifying your account settings can further lead you to customize your preferences
of what content you would like to receive from us in the future or by simply mailing
us asking of the same.
You will receive alerts of a non-promotional type after such unsubscribing, such as
maintenance and security alerts, product subscription, legal notifications, updates,
etc.
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Flexibility and Access You possess the right to request your personal information recorded by us. In
addition to this, you may also file a request with us to receive this information in an
organized and electronic format to share it with a third party (with a scope of
applicability and feasibility).
We may not be able to divulge your information sometimes if it conflicts with the
personal information of any other person or if it is inherently confidential or if such
information leads us to make a compromise on our security standards. In case you
need access to your information, you may always contact us. You will receive a
response on it from us within a duration of thirty (30) days, with a fee charged as
applicable by law.
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Objection and Restriction In particular cases of personal information of the EU members, we are obliged to
restrict our usage of their personal data if they object to it based on legal
parameters.
In such cases, our usage of their information shall be restricted. But such situations
also call for restricted availability of VLC's certain products and services. You may
contact us if you are one such individual and wish to object to our data garnering.
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Grievances and Complaints You may avail your right to file a complaint or state a grievance to the authorized
agency (i.e., independent sovereign authority supervising data protection laws in
your country).